Shipping and Exchanges
You can cancel your order within 2 hours, and as long as it hasn't been dispatched. Should you wish to cancel or change your order please email us with your sales order number immediately.
Once you order has been processed we are unable to change your delivery address. Please contact us immediately if you have any questions.
Once your order has been dispatched you will receive a tracking number. Please manage the delivery of your order with this tracking number.
We accept free returns. All returns must be in their original condition and within 30 days of the purchase date. Please visit our Returns Policy.
We've got you covered. Please see our Returns Policy for this process.
Sizing and Care
When putting on your new espadrilles (especially our Valenciana and Chessa styles) for the first time your foot should fit snuggly around the toes. It is preferable for them to be on the tighter side, as the cotton/leather will naturally give and stretch, molding to your foot, as you wear them.
The first step would be to determine where your espadrilles are not fitting as they should, so that we can best help you in ensuring you receive the best fitting shoe for YOU! When you slide your toes as far forward as they can go, how much of a gap is there from your heal to the end of the shoe's sole? If this gap is more that half an inch we would suggest a smaller size. If there is not this gap we would then consider the width of the upper (the part that goes across the front part of your foot). If you can fit your finger between the upper and the top part of your foot then we would say the shoe is too wide a fit. In this case we would suggest that you could try and size down, as the smaller the shoe the narrower the upper. However if you generally have an obviously narrow foot this may not solve your issue. At this point we unfortunately do not sell narrow or wide sizing adaptions. Please contact us directly as we would love to try and help you find your perfect fit!
Due to the handmade nature of this product, all Espadril shoes will have their unique touch and no two are identical in fit.
That being said when putting on your new espadrilles (especially our Valenciana and Chessa styles) for the first time your foot should fit snuggly around the toes. It is preferable for them to be on the tighter side, as the cotton/leather will naturally give and stretch, molding to your foot, as you wear them. In terms of the length, there should be a gap of less than half an inch above your longest toe. Please note our sole lengths in our sizing charts as a reference point. The leather ties may feel hard when first wearing your new espadrilles, however the leather will naturally soften with wear.
Please see our Product Care page for details on how to appropriately care for your espadrilles.
Our 'esparto" rope soles are made in Spain and then transformed into our unique range by one of Espadril South Africa's incredible artisans, who hand sews each pair of espadrilles