Returns and Exchanges

Hola, you are visiting our website which means you must love our Espadril shoes, and that makes you very important to us! We are a small business with a big commitment to keeping our customers happy. We believe in our product and want you to feel confident that when you buy from us you will fall in love with our shoes and have no regrets.

 

Each pair of our espadrilles are handcrafted in South Africa. The soles are imported from Spain, and the rest is hand-sewn by Espadril’s artisanal team! This means each pair is unique.

 

Please see our sizing guide for answers on how your Espadril's should fit. If they are not fitting as they should, we would love to help you find your perfect size and fit. 

 

If you are unsure about our return policy below, please reach out to us, we are available to hear any of your concerns or answer any questions you may have.

 

You can email us at team@espadrilshoes.com, or DM us on our Instagram page, and within 24 hours we will get back to you.  

 

Return Policy 

  • 30-day return policy
  • Our return policy is 30 days from the date you receive your purchase. 
  • We offer free returns on all purchases made within the USA. 
  • All orders of 10 or more pairs of shoes qualify as a corporate order. In this case all shipping and return fees are payable by the customer. 
  • If you request a return after 30 days, we, unfortunately, cannot accept the return.

How do you process a return and what is required to do so? 

To be eligible for a return:

  1. You must have your proof of purchase (your confirmation email)
  2. Your shoes must be in working condition, unworn, free from any damages and in its original form and packaging.
  3. It must be within 30 days of receiving your purchase.
  4. Shipping charges are non-refundable.

To process your return: 

  1. Email us at team@espadrilshoes.com with your original confirmation email and order number and the reason for your return. 
  2. We will then send you a return label for you to print and attach to your package. 

 

What happens once your return reaches us?

  • We will inspect your proof of purchase, as well as the product being returned and then you will receive an email response to your return request.
  • We will refund you on your original payment method used which should reflect within 10 business days.
  • If we find your purchase is not in working condition, you will be notified via email and your refund will not be processed.
  • If you request a refund, the original shipping charges will not be refunded.

But I can’t see the refund on my bank account?

We know how it feels to be in limbo...hang in there we've got your back! After receiving an email from us on approval of your refund, please wait 10 business working days for the refund to reflect. If it still isn’t reflecting, please contact your credit card company and your bank.  If your bank or credit card company cannot help you, please email us.

What if I was sent the wrong color or the wrong size?

First, we owe you an enormous apology- we are human after all and mistakes do happen.

Should this happen to you: 

  1. Email us at team@espadrilshoes.com with your original confirmation email and order number and a quick photo of the shoes received. 
  2. We will then send you a return label for you to print and attach to your package.
  3. We will send you the correct pair, and refund you the shipping charge.

 

What is considered non-returnable

We regret we cannot allow any returns on any prizes & gift cards. We also do not refund or accept returns on any sale items. 

 

Exchange Policy

We do not allow exchanges unless your product is damaged or defective. If this is the case we need you to email a photograph of the product defect. We also only allow up to 1 exchange on a defective product. Please email us at team@espadrilshoes.com

 

Repairs 

Should you request a repair, please email team@espadrilshoes.com and we will send you a price list. Please know that shipping costs are at the client’s own cost.

Due to the handmade nature of this product, all Espadril shoes will have their unique touch and no two are identical in fit. That being said when putting on your new espadrilles (especially our Valenciana and Chessa styles) for the first time your foot should fit snuggly around the toes. It is preferable for them to be on the tighter side, as the cotton/leather will naturally give and stretch, molding to your foot, as you wear them. In terms of the length, there should be a gap of less than half an inch above your longest toe. Please note our sole lengths in our sizing charts as a reference point. The leather ties may feel hard when first wearing your new espadrilles, however the leather will naturally soften with wear.

The first step would be to determine where your espadrilles are not fitting as they should so that we can best help you in ensuring you receive the best fitting shoe for YOU! When you slide your toes as far forward as they can go, how much of a gap is there from your heel to the end of the shoe's sole? If this gap is more than half an inch we would suggest a smaller size. If there is not this gap we would then consider the width of the upper (the part that goes across the front part of your foot). If you can fit your finger between the upper and the top part of your foot then we would say the shoe is too wide a fit. In this case, we would suggest that you could try and size down, as the smaller the shoe the narrower the upper. However, if you generally have an obviously narrow foot this may not solve your issue. At this point, we, unfortunately, do not sell narrow or wide sizing adaptations. Please contact us directly as we would love to try and help you find your perfect fit!

When putting on your new espadrilles (especially our Valenciana and Chessa styles) for the first time your foot should fit snug around the toes. It is preferable for them to be on the tighter side, as the cotton/leather will naturally give and stretch, molding to your foot, as you wear them.